Quality Management Systems in Health Service Organizations

Patients who recuperate quickly, customers who welcome your advice and trust your answers, long-term care patients who feel that they are in good hands; quality management in the healthcare sector benefits the patient and assures your financial success.
Health care professionals around the world are experiencing pressures from patients, communities, governments, and payers to demonstrate value. Controlling costs, providing high-quality outcomes, assuring access and patient safety, and enhancing patient satisfaction have become leading issues. Health services are increasingly provided within the context of multidisciplinary teams and complex organizational and financial arrangements with tight resource constraints. Meeting these challenges within health care settings requires leadership and management skills—in addition to clinical expertise.
We have tailored our services to meet the exacting requirements of the healthcare sector. With our certification marks you can show the world that you stand for quality and compliance. Our certificates help you improve patient focus, assure that quality standards are met, and optimize your processes and structures.
About IWA-1
IWA 1:2005 provides additional guidance for any health service organization involved in the management, delivery, or administration of health service products or services, including training and/or research, in the life continuum process for human beings, regardless of type, size and the product or service provided.
The characters in health care usually are including:
•    People with High Profile
•    Revenue partially form the Government Funds
•    The Competition is getting Stronger
•    Care for Quality and Safety
•    Look for Value in Certification
•    Health Care Supply Chain is getting expanded
The quality in health care is a baseline instead of plus and the system management has become key character in achieving consistency. The health care sector is too specific to be generalized and the whole quality management might not be well guided by ISO 9001 or ISO 9004.
There are some types of ISO standards:
•    International Standards
•    Technical Specifications
•    International Workshop Agreements
•    Public Available Specification
•    Technical Report
ISO/IWA 1 committee organizations established from 130 experts from 17 countries, ASQ Health Care Division & Cleveland Clinic, Henry Ford Health System & General Motors, Institute for Health Care Assessment-Spain, American Accreditation Health CareCommission, National Committee for Quality Assurance (NCQA), Numerous professional health services, industry, accreditation bodies, and quality and consulting organizations.
The goal of IWA 1 is to aid in the development or improvement of a fundamental quality management system for health service organizations, provides for continuous improvement, emphasizing on error or adverse outcomes prevention and reduction of variation and organizational waste.
The Quality Management Principles in Health Service Organizations are including:
•    Customer Focus
•    Leadership
•    Involvement of People
•    Process Approach
•    System Approach To Management
•    Continual Improvement
•    Factual Approach to Decision Making
•    Mutually Beneficial Supplier Relationships
Health Care Organization establish a customer focus management system which assist with completing documentation requirements and standardized system approach to management together with self-assessment to meeting requirement of continual improvement.
Top management must build and ensure that the quality management system shows a commitment to the responsibility of meeting customer requirements, follow relative regulation and laws, establish quality policy, determine goals therefore to apply Hospital Management Review to ensure the availability of resources. 
Health Care Organization must ensure to provide required resources for fulfilling and improving quality management process which for fulfilling patient satisfaction. The resources may include human resource, infrastructure and working environment.
IWA1 standard requires health care organization to have sequence of process and sub-processes planning. Appropriate communication and essential arrangement between production information and customer feedback is a necessity. It is also associated with the design and development activities which must be planned and be systematic reviewed.
The health care organization should evaluate and select suppliers on the basis of their ability to supply product to the product.
Manufacturing and service operation contains procedures, approval of product, processes and equipment.
In order to conform the unified requirement withthe measurement competence and the measurement result, the system should confirm its reliability and the utility.
Appropriate data must be determined, collect and analyzed to enhance quality system in Health Care Organization and to identify reliable method to measure and monitor patient satisfaction for obtaining continual improvement opportunity.
ISO/IWA1 standards comprise the examples, definitions and text are given specifically only in Health Care Services Organizations.
IWA1 requires leaders to consider the needs and the expectation of interested parties and to comply associated regulation and criteria in health care services.
The IWA1 requires medicare staff to perform efficient timely working shift, employees to have ongoing acquisition of relative knowledge input and output. Employees are also required to provide the needs for product requirements, natural resources, financial resources and management support.
For product realization, IWA1 is similar to ISO 9000 which compromise the major emphasis of management system into Medical Health Care Services.
For measurement, analysis and improvement, IWA1 is similar to ISO 9000. IWA 1 not only to satisfy customer requirements but also monitoring and measurement of financial status.
IWA1 main structure and content are similar to ISO 9000. The difference is to include Health Care Services special needs into QMS to satisfy the needs of organization.